Contact Us

  • Nature Connection World
  • 254-221-9300
  • 4509 Maggie Drive Killeen, TX 76549

Information

About us

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Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Shipping is free for all orders of $25.00 or more.  Orders less than $25.00 are charged a $3.00 shipping fee.  Most orders are shipped USPS.  Some orders with larger acrylic boxes or other large items may be sent using other shipping services.  You will be notified of shipping methods and tracking information when order is being shipped.